Customer care
Support desk
Track customer tickets, delayed orders, refund requests, wrong target links, and delivery disputes.
Operational cards
What needs attention
Delayed YouTube delivery
High-volume view order has not crossed 40% delivery after six hours.
Private Instagram link
Customer submitted a private reel. Ask them to make it public before delivery.
Refund policy question
Customer wants refund for wrong target link. Needs policy confirmation.
Support desk table
| Ticket | Customer | Order | Owner | Status |
|---|---|---|---|---|
| SUP-5108 | Creator Desk | SMM-24089 | Delivery team | Escalated |
| SUP-5107 | Riya Studio | SMM-24091 | Support | Waiting customer |
| SUP-5104 | North Cafe | SMM-24090 | Billing | Refund review |
| SUP-5101 | Urban Academy | SMM-24088 | Support | Resolved |
MVP backend modules
Planned- Package catalog and pricing
- Orders and target social URLs
- Payments and invoices
- Delivery jobs and providers
- Support and refund workflows